Southpark Consumer Care
Our Commitment to You
At Southpark Utilities, we are committed to supporting our residential customers with a clear, accessible Consumer Care Policy that meets all Electricity Authority compliance requirements.
OUR CONSUMER CARE POLICY EXPLAINS:
Your rights and responsibilities as a customer
How we can support you if you are experiencing financial hardship
The process for resolving complaints
Contact details for support services and dispute resolution
Have Questions About Our Consumer Care Policy?
If you have questions about our policy or Southpark Utilities’ compliance with Consumer Care Obligations, please contact us:
Email: customerservice@southparkcorp.co.nz
Phone: 0800 627 532 (Option 1)
Address: PO Box 12301, Penrose, Auckland 1642
For Billing and Account Queries
For questions about your electricity consumption or invoices, please contact our billing partner UtiliBill directly via support@utilibill.co.nz
Helpful Resources and Support Services
If you need additional support, the following services are available:
MoneyTalks – Free financial mentoring and budgeting advice
Work and Income (WINZ) – Support with benefits and financial assistance
Ministry of Social Development (MSD) – Help with essential costs and hardship grants
Utilities Disputes – Independent and free complaints resolution service for energy customers
For more details, please refer to our full Consumer Care Policy document